TERMS OF SERVICE
Last Updated: October 7, 2026
Welcome to Beyond Mind, TMS & Ketamine Treatment Center (“Practice,” “we,” “us,” or
“our”). These Terms of Service (“Terms”) govern your use of our website, beyondmindmd.com
(the “Website”), and any information, resources, forms, scheduling tools, patient portals, or
other services made available through the Website (collectively, the “Services”).
By accessing or using the Website, you acknowledge that you have read, understood, and agree
to be bound by these Terms. If you do not agree with these Terms, please do not use the
Website.
1. IMPORTANT MEDICAL DISCLAIMER (Please see separate link labeled “Medical Disclaimer”
for additional information)
The information provided through this Website is intended for general educational and
informational purposes only. It is not intended to constitute medical advice, diagnosis,
treatment, or a substitute for an evaluation by a qualified healthcare professional.
Information on this Website should not be relied upon to diagnose or treat a psychiatric or
medical condition.
Your use of this Website does not create a physician-patient, therapist-patient, clinician-
patient, or other healthcare-provider relationship between you and the Practice or any member
of our staff.
A healthcare-provider relationship is established only after the Practice has accepted you as a
patient and provided appropriate services in accordance with applicable law and Practice
policies.
2. NO EMERGENCY SERVICES
This Website is not intended for psychiatric or medical emergencies.
If you are experiencing a medical or psychiatric emergency, are in immediate danger, are
experiencing suicidal thoughts, have thoughts of harming yourself or another person, or believe
that you require immediate medical attention, call 911, go to the nearest emergency
department, or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.
Do not use Website forms, email, text messaging, or other electronic communications with the
Practice to seek emergency assistance.
The Practice does not guarantee that messages submitted through the Website will be
reviewed immediately.
3. USE OF THE WEBSITE
You agree to use the Website only for lawful purposes and in accordance with these Terms.
You agree not to:
Use the Website for unlawful, fraudulent, or abusive purposes;
Attempt to gain unauthorized access to the Website or its systems;
Interfere with the operation or security of the Website;
Submit malicious software, viruses, or other harmful material;
Impersonate another person or entity;
Use automated systems to access or collect information from the Website without
authorization;
Submit false, misleading, or fraudulent information;
Use the Website in a manner that could harm the Practice, its clinicians, employees,
patients, or other users.
We reserve the right to restrict or terminate access to the Website if we believe that a user has
violated these Terms or applicable law.
4. WEBSITE INFORMATION
We make reasonable efforts to provide accurate and current information on the Website.
However, we do not guarantee that all information is complete, accurate, current, or free from
errors.
Medical knowledge, treatment recommendations, insurance requirements, availability, pricing,
and Practice policies may change over time.
The information contained on the Website should not be interpreted as a guarantee of any
particular medical outcome.
5. APPOINTMENTS AND SCHEDULING
Certain portions of the Website may allow you to request or schedule an appointment.
Submitting an appointment request does not necessarily mean that an appointment has been
confirmed. An appointment is confirmed only when the Practice provides confirmation through
an authorized communication method.
The Practice reserves the right to reschedule or cancel appointments when reasonably
necessary.
Patients may be subject to cancellation, late-arrival, missed-appointment, or other fees in
accordance with the Practice’s current policies.
6. TELEHEALTH SERVICES
If the Practice provides telehealth services, additional terms, consent requirements, and
eligibility requirements may apply.
Telehealth availability may depend on:
Your physical location at the time of the appointment;
Applicable federal and state laws;
Provider licensure;
Technology requirements;
Clinical appropriateness;
Insurance or payment requirements; and
Other Practice policies.
You are responsible for providing accurate information regarding your location and contact
information when receiving telehealth services.
Telehealth services are not appropriate for every medical or psychiatric condition or situation.
Your clinician will determine whether telehealth is clinically appropriate.
7. ELECTRONIC COMMUNICATIONS
The Website may provide methods for communicating with the Practice electronically,
including contact forms, email, text messaging, appointment requests, or other communication
tools.
Electronic communications may not be secure unless specifically identified as a secure, HIPAA-
compliant communication method.
You should not submit highly sensitive medical information through ordinary Website contact
forms or unsecured email unless specifically instructed by the Practice.
Electronic communications may not be monitored continuously and should not be used for
emergencies.
8. PATIENT PORTALS
If the Practice provides access to a secure patient portal, use of the portal may be subject to
additional terms and conditions.
You are responsible for maintaining the confidentiality of your username, password, and other
account credentials.
You should notify the Practice promptly if you believe that your account has been accessed
without authorization.
9. PRIVACY
Our collection and use of personal information is governed by our Privacy Policy and, where
applicable, our Notice of Privacy Practices.
Healthcare information may be protected by federal and state privacy laws, including the
Health Insurance Portability and Accountability Act (“HIPAA”) where applicable.
Please review the Practice’s applicable privacy documents for additional information about how
personal information and protected health information are handled.
10. BILLING AND PAYMENTS
If the Practice provides information regarding fees, insurance, or payment options through the
Website, such information is provided for general informational purposes and may change.
Insurance coverage, benefits, deductibles, copayments, coinsurance, prior authorization
requirements, and reimbursement are determined by the patient's insurance plan and
applicable payer policies.
Verification of insurance benefits does not guarantee payment or coverage.
Unless otherwise required by law or agreed upon in writing, patients may be responsible for
charges not paid by their insurance provider.
11. NO GUARANTEE OF TREATMENT OUTCOMES
Psychiatric treatment outcomes vary among individuals.
The Practice does not guarantee or promise any particular result from psychotherapy,
medication management, Spravato® (esketamine), ketamine treatment, transcranial magnetic
stimulation (TMS), or any other treatment or service.
Treatment recommendations are individualized based on clinical evaluation and may change as
clinically appropriate.
12. THIRD-PARTY WEBSITES AND SERVICES
The Website may contain links to third-party websites, applications, resources, social media
platforms, or other services.
These third-party services are not controlled by the Practice. We are not responsible for the
content, privacy practices, security, availability, or accuracy of third-party websites or services.
Your use of third-party services is governed by the applicable third party’s terms and policies.
13. INTELLECTUAL PROPERTY
Unless otherwise indicated, the Website and its contents, including text, graphics, logos,
images, videos, photographs, designs, educational materials, and other content, are owned by
or licensed to the Practice and are protected by applicable intellectual property laws.
You may access and use Website content for your personal, non-commercial purposes.
You may not reproduce, distribute, modify, publish, transmit, sell, license, or commercially
exploit Website content without prior written permission from the Practice.
14. USER-SUBMITTED INFORMATION
If you submit information through the Website, you represent that the information is accurate
and that you have the right to provide it.
You should not submit confidential information about another person without appropriate
authorization.
Submission of information through the Website does not guarantee that the Practice will
establish a treatment relationship with you.
15. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Website and its content are provided on
an “as is” and “as available” basis.
The Practice does not warrant that:
The Website will always be available;
The Website will be uninterrupted or error-free;
Website content will always be accurate or current;
The Website will be free from viruses or other harmful components; or
Any particular service, treatment, or outcome will be available through the Website.
Nothing in these Terms is intended to waive or limit any rights or protections that cannot legally
be waived or limited.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, the Practice and its owners, clinicians,
employees, contractors, agents, and affiliates will not be liable for damages arising from or
related to your use of, or inability to use, the Website or reliance upon information provided
through the Website, except to the extent such limitation is prohibited by applicable law.
Nothing in these Terms is intended to limit liability for conduct that cannot legally be limited or
excluded.
17. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless the
Practice and its owners, clinicians, employees, contractors, agents, and affiliates from claims,
liabilities, damages, losses, and expenses arising from your unlawful use of the Website,
violation of these Terms, or violation of the rights of another person.
18. CHANGES TO THESE TERMS
We may modify these Terms from time to time.
Updated Terms will be posted on this Website with a revised “Last Updated” date. Your
continued use of the Website after changes are posted constitutes acceptance of the updated
Terms.
If a material change is made, we may provide additional notice where appropriate.
19. TERMINATION
We may suspend or terminate your access to portions of the Website at any time, with or
without notice, when reasonably necessary, including if you violate these Terms or applicable
law.
Termination of Website access does not terminate any separate patient-provider relationship
or obligations that exist under applicable law or a separate agreement.
20. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the State of
California, without regard to conflict-of-law principles, except where applicable federal law
controls.
Any dispute concerning these Terms shall be handled in accordance with applicable California
and federal law.
21. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, that provision
shall be interpreted to the maximum extent permitted by law, and the remaining provisions
shall remain in full force and effect.
22. ENTIRE AGREEMENT
These Terms, together with any applicable Privacy Policy, Notice of Privacy Practices, patient
agreements, informed-consent documents, and other policies referenced herein, constitute the
applicable agreement regarding your use of the Website.
These Website Terms do not replace any separate patient consent, treatment agreement,
financial agreement, or other agreement that may apply to healthcare services provided by the
Practice.
23. CONTACT US
If you have questions regarding these Terms, please contact:
Beyond Mind, TMS & Ketamine Treatment Center
7855 Fay Ave, Suite 200, La Jolla, CA 92037
858-203-7332 or 619-805-0007